Why Public Bank is tops

Last week, I went to Public Bank Berhad - the one in Aston Road, Bukit Mertajam, which had one of its cheque deposit machines unceremoniously yanked from the premises some time ago by a robber or a group of robbers who had mistaken it for a cash-dispensing ATM (Stupid robber(s). Don't even know the difference between different types of automated machines. Don't you know how to read??) - to help my aunt close her savings account.

She had opened it only last February in order to bank in a foreign cheque. At the counter, the teller told us that the Bank would be charging RM10 to close the account.

I was indignant and asked for the basis for the charge. I was prepared to go into my "101 reasons why the bank should not charge us" mode when the teller simply told us to wait and he went to consult with his branch officer. Shortly, he came back to say that there would be no charge. What a pleasant surprise!

Not many banks here would be willing to forego a fee-based income but Public Bank did. No wonder the service at Public Bank continues to be top with such a positive attitude towards their customers.

P.S. I mentioned 101 reasons but I'm going to give you only my top three. You want want to try them on some other banks if you like:
1) The bank had already earned commission from the customer when they sent the foreign cheque for collection;
2) The bank had already earned interest on the customer's savings amount;
3) The bank would be callous to charge RM10 from a senior citizen who doesn't have any other source of income.