The time was about 1.30pm today. I was at Changi Airport's Terminal One to catch my flight back to Penang. It has been donkey's years since I last stepped foot into here, so much so that I needed help from the Information Counter.
There were two ladies at the counter, seated maybe four feet apart. I walked up to the nearer one to enquire about the ticketing counter for my flight. "Excuse me..." I began but before I could continue further, both the ladies were already on their feet, looking brightly, smiling broadly and giving me their fullest undivided attention. I asked about my flight and had all my questions answered immediately. And never a moment did their beaming smiles leave their faces.
I was greatly impressed. Clearly, this is the BEST customer service that I've come across in a very long while. And take it from me: if I say that something is good, I really mean it.
Unfortunately in my haste to check in, I had failed to note the names of the two ladies. I can only hope that there is someone from Changi Airport reading this and taking note of my feedback. They are a great credit to Singapore! Others will do well to emulate them.
you must have looked very distinguished and important!! but you are right, the customer service in changi is very good.
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