Fast delivery

I continue to be impressed by iHerb’s delivery service. Perhaps it is because customers are obliged to pay a slightly higher fee to use their recommended courier companies for international deliveries, but whatever the reason, the system seems to work remarkably well.

When I made my latest purchase on the 20th of May, I became a little uneasy after not receiving any shipment notification until the 23rd. Three days for iHerb to pack the items and prepare them for dispatch! In the past, I had noticed that orders were usually processed by the next business day, so this delay caught my attention. Since I was due to go out of town on Friday, I started wondering whether the package would arrive in time.

But the moment the parcel was picked up by the courier company, everything moved at great speed. Tracking updates began appearing smoothly as the package travelled from one transit point to another, and yesterday the delivery truck finally arrived at my doorstep. From courier pick-up to final delivery, the whole journey took only five days.

That, more than anything else, probably explains why I continue to regard iHerb’s delivery system rather highly.