The day that changed the world

Time has really flown. It's hard to believe that it's already 25 years since the terrorist attacks on the World Trade Centre in New York City on 11 September 2001. What was I doing that day? Well, I was still working, although by then I was no longer in the banking industry but with JobStreet.com, based in the Hotel Equatorial building in Bukit Jambul, Penang.

Because of the 12-hour time difference, the attacks happened in New York during our evening on 11 September 2001. By the time I went to the office the following morning, the 12th of September, the full horror of what had happened was already becoming clearer. Word had come in that there had been a terrorist attack on US soil, and as more details emerged, we slowly realised that this was something on a scale none of us had known before. For the rest of the day, very little work was getting done in our office. My colleagues and I were glued to our computer terminals, reading the news, looking at the images and trying to figure out what was happening thousands of kilometres away in New York. We had no idea then that we were watching an event that would change the world, or that among the nearly 3,000 people who died would be three Malaysians who were simply in the wrong place at the wrong time.

It was one of those days when the news seemed almost too unbelievable. Although we had become accustomed to seeing disasters and wars on television, this was different. The images coming out of New York were being shown again and again, and each time they looked unbelievable. First came the report of a plane crashing into the World Trade Centre, then another plane hitting the second tower. Before long, we knew that this was a coordinated terrorist attack.

There were four hijacked aircraft that morning. Two were flown into the Twin Towers, another crashed into the Pentagon and United Airlines Flight 93 came down in Pennsylvania after passengers attempted to take control of the aircraft. Nearly 3,000 people were killed, not counting the 19 hijackers. The Twin Towers collapsed within hours, taking with them office workers, visitors, firefighters, police officers and other first responders who had rushed towards the buildings when everyone else was trying to get away.

For those of us sitting in an office in Penang, we continued watching the events on our computers. Although the Internet was nowhere near what it is today, JobStreet.com by our very nature was very much connected through it to the outside world despite there being no smartphones delivering videos and notifications into our hands. So we sat at our computers, refreshing news websites and talking among ourselves as more details emerged.

I remember the feeling in the office. We were physically so far away from New York, yet somehow the events felt very close. Work continued, technically, but nobody was really concentrating on it. Every new piece of information seemed more shocking than the previous one. By the time we had spent hours following the unfolding events, we were not only distracted from work but mentally tired. And when the Twin Towers eventually collapsed, it was difficult to comprehend that the New York skyline had changed forever.

Twenty-five years later, the world has moved on in ways that would have been difficult to imagine that day. Airport security became much tighter, governments introduced new counter-terrorism measures and the United States went to war in Afghanistan. Osama bin Laden, the leader of al-Qaida, was eventually killed by US forces in Pakistan in 2011. But the consequences of 9/11 went far beyond the immediate response to the attacks and continue to influence the world today.

A whole generation has grown up since 9/11. In 2001, I was sitting in the office at Hotel Equatorial Bukit Jambul with my colleagues, staring at computer screens. This blog didn't even exist then, so there was no post for me to look back on and remind myself what I was thinking that day. Today, there are young people who were not even born when it happened. For them, 9/11 is not something they personally remember. It is something they learn about from history books, documentaries, photographs and the stories told by their parents and grandparents. So perhaps this is my belated 9/11 blog story, coming 25 years late.