Wednesday, 12 February 2014
Fire them, don't hire them
For quite some time now, I've had the #BetterPenang app installed on my iPad2. This is an application that's also available to Android users, and what it does is that it opens an avenue to make complaints, suggestions and ideas to both the Penang Island Municipal Council (MPPP) and the Province Wellesley Municipal Council (MPSP). The app was developed by volunteers but has the support from both the local councils.
When a week passed by without any sign of anyone coming to clear the drain, my wife asked me to make a complaint to the MPSP. And that was how I decided to give the #BetterPenang app a second look.
My complaint was posted to #BetterPenang right after the Chinese New Year but several days passed without any action taken. Thereupon, I made a second complaint as a follow-up to the first one.
I was wondering as to the effectiveness of this app when on the seventh of February, I noticed two workers from MPSP walking along the length of the road and digging into the drain. So now I know that the local councils actually do respond to the feedback through this app.
"Actually," he said, "this isn't my job at all. I'm here as a back-up only. Somebody had complained and because the contractor had not responded, my boss at the MPSP asked us to look into it as quickly as possible."
Which again begged another question: if this job has indeed been sub-contracted out to a contractor and he is not doing his job, what is the MPSP doing about it? It is not only a matter of clearing the drains which I know, definitely, have not been cleared for a very long time but also a matter of sweeping the road where I stay on a regular basis. I know for sure that I hardly ever notice any sweeper along Lorong Jernih 4. A once-a-week sweep of the roads is not enough. Should be done daily, not weekly. And the MPSP should demand that their contracted workers all do their jobs properly. If not, sack them, terminate the contract, whatever. Give this job to some other companies that are hungrier.